Do you have a showroom where we can come in and view rental items?

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It's Party Time Event Rentals Ltd. has a 4,000-square-foot showroom just filled with great ideas and our trained staff is here at your disposal. We can help you with problem-solving and the strategic planning of your event, while offering cost-effective ideas and common-sense advice. We can also refer customers to DJ services, catering services, photographers and travel agencies, so let us put our experience to work for you!

 

When should I book my rentals by?

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You can never plan too early to ensure availability. At It's Party Time Event Rentals, we can take bookings up to two years in advance. All rentals are based on a first-come, first-serve basis. We can tentatively make a reservation for rental items, but we require a 50% non-refundable rental deposit to confirm that order. Your booking deposit applies to the total of your rental bill and the balance must be paid in full before the rentals will be released. This applies to delivery orders also. We accept cash, debit, Visa or MasterCard. You must have valid I.D. for the release of any rental items. Reduction in quantity is accepted without penalty up to 30 days prior to the event; however final changes MUST BE MADE no more than 2 weeks prior to your event. The purpose of this policy is to ensure accuracy in your order. In the event of cancellation, 100% of your booking deposit will be forfeited.

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What is my Responsibility as a Renter?

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Responsibility for rented equipment remains with the renter from the time of receipt until the time of return. All china, flatware, glassware and catering equipment should be cleaned, sorted and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Please ensure that all equipment is secure and protected from the weather while it is in your possession. Charges will apply for dirty dishes, broken, damaged and missing items, including packaging materials.

 

What if when I receive my order there is something missing or broken?

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When you receive your rentals check them over carefully counting and inspecting each item. We do our best to make sure your order is accurately packed. If you discover any missing or damaged items, please call us IMMEDIATELY or no allowance will be given when the order is returned.

 

Do you offer a Delivery and Pickup Service?

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Delivery and pickup service is available at reasonable rates. All delivery orders must be paid in full before they leave the warehouse. Orders which have a balance owing may not be delivered if we cannot contact you for payment. All standard delivery and pickup charges are based on a tailgate or ground floor delivery and pickup. If a delivery must be taken to a specific area, floor or upstairs, arrangements must be made in advance and additional charges will apply. Please advise our staff of any pets, gates, stairs, etc. which may present a problem prior to our arrival.